For Tenants
Tenant Resources
Everything you need as a Top Realty Co tenant — pay rent online, submit maintenance requests, and access your lease documents anytime.
Pay Rent Online
ACH, debit, or credit card — set up autopay in minutes.
Submit Maintenance Requests
Report issues with photos and track status in real time.
View Lease Documents
Access your lease, addendums, and inspection reports anytime.
Tenant Portal
Log in to pay rent, submit requests, and manage your tenancy online, 24/7.
Log In to PortalFirst time? Credentials were emailed at move-in.
Need help? Call or text (971) 444-6255
24/7 Maintenance Emergency Line
For urgent issues like floods, gas leaks, or no heat — call or text us anytime.
Non-urgent questions? Email us at aiden@toprealtyco.com
Moving In?
Oregon Utility Setup Guide
Set up these utilities before or on your move-in day. Most can be done online in under 10 minutes. Check your lease to see which utilities are tenant-responsible.
Electricity & Gas
Portland General Electric (PGE)
Main electricity provider for Portland and most of the metro area.
NW Natural
Natural gas provider for most of Oregon.
Pacific Power
Serves parts of eastern Oregon and Beaverton/Hillsboro areas.
Water & Sewer
Portland Water Bureau
Water and sewer service for properties within Portland city limits.
Tualatin Valley Water District
Serves Beaverton, Hillsboro, and surrounding areas.
Trash & Recycling
Republic Services
Waste collection for most Portland metro properties.
Recology
Serves select neighborhoods in Portland.
Internet & Cable
Comcast Xfinity
Largest internet/cable provider in the Portland metro area.
Google Fiber (Webpass)
High-speed fiber internet available in select Portland buildings.
CenturyLink / Lumen
DSL and fiber internet available throughout Oregon.
Renter's Insurance
Renter's Insurance (Required)
Oregon law and our lease require all tenants to maintain renter's insurance. Minimum $100,000 liability coverage required.
Common Questions
Tenant FAQ
Answers to the most common questions from Top Realty Co tenants in Portland and the Oregon metro.
How do I pay rent online?
Log in to the tenant portal at toprealtyco.app.doorloop.com. You can pay by ACH bank transfer, debit card, or credit card. Set up autopay to never miss a payment.
How do I submit a maintenance request?
Submit through the tenant portal with a description and photos. For 24/7 emergencies — water leak, no heat, gas smell, or lockout — call (971) 444-6255 directly.
Is renter's insurance required?
Yes. Oregon law and our lease require a minimum $100,000 liability coverage. Upload your policy to the tenant portal within 14 days of move-in. We recommend State Farm, Allstate, or Lemonade.
Which utilities do I need to set up for my Portland rental?
Typically: electricity (Portland General Electric or Pacific Power), natural gas (NW Natural), and internet. Water is usually landlord-paid — check your lease. See the Oregon Utility Setup Guide above for provider details.
Where is Top Realty Co located and how do I reach the team?
Top Realty Co is at 15160 NW Laidlaw Rd Suite 116, Portland, OR 97229. Call or text (971) 278-9421, or email aiden@toprealtyco.com. Office hours are Monday–Friday 9 AM–5 PM.